According to head, in recent years, the company is building the sales and service policies in accordance with corporate standards, the main principle of which – "Spare in the field for 24 hours". The speed and quality of response provides the machine Builder at the expense of a clear and flexible planning, the development of dealer network and close cooperation with manufacturers of components.
In each region the supply of components placed so that the transport arm of their delivery to the customer does not exceed 150 km, Together with a Central hub Rostselmash warehouses dealerships form an integrated system, capable to fulfill any order. In the last three years they were joined by partners of the company, including foreign manufacturers of wearing parts and materials, such as filters, oils and technical fluids necessary for routine maintenance and service of agricultural machinery. At the request of the company, they organized and constantly updated storehouses of their products within walking distance to Rostselmash in Rostov region, which removes any tension with the supply.
At the moment, the volume of parts and consumables to the technique of Rostselmash in circulation, at least double the figure in 2017, when the company began to establish a unified logistics network. "We have not laid your plans today to force majeure, but typeset them, subject to any surge in demand. Warehouses of spare parts generated a year's supply," - says commercial Director of Rostselmash.
Alexey Shvetsov notes the high reliability of genuine parts compared to aftermarket parts and the more artisanal production. Service life of original spare parts is four times higher. This fact is repeatedly confirmed in the course of the work equipment. And the appeal of the agrarians to the dealer network of the company remains the sole guarantor of receipt of a certified service and use quality parts and materials. "Our dealers also render farms after-sales service of equipment. This service includes a free diagnosis of equipment, expert help in accurate planning of requirements and procurement of spare parts, which also acts as the key trouble-free operation of agricultural machinery in the field", - says commercial Director of Rostselmash.
Translated by service "Yandex.Translation"